How to Discourage Trolls in a Forum Community

When you read about trolls and negative behavior online, it is generally acknowledged that bad behavior is fairly common. While this is true, I strongly disagree with the point of view that this is the nature of online forums and communities. This is not true. The...

Online Rage and Community Moderation

Have you ever noticed that many UGC communities contain a near lawless atmosphere where acts of cruelty between members are almost to be expected? The comment sections of news organizations and even YouTube reach a Mad Max level of casual cruelty and lawlessness.  No...