Posts Tagged "communities"

How to Discourage Trolls in a Forum Community

Posted in community building

When you read about trolls and negative behavior online, it is generally acknowledged that bad behavior is fairly common. While this is true, I strongly disagree with the point of view that this is the nature of online forums and communities. This is not true. The truth is that the admin of a community, the posting policies and the moderators set the tone and are directly responsible for the tone of the forum. Trolling, petty bickering and bad behavior is a sign of poor community management, not a character flaw in humans. I am not only a moderator at WebmasterWorld, but I am also the owner...

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Online Rage and Community Moderation

Posted in link building blog

Have you ever noticed that many UGC communities contain a near lawless atmosphere where acts of cruelty between members are almost to be expected? The comment sections of news organizations and even YouTube reach a Mad Max level of casual cruelty and lawlessness.  No doubt there are some admins who feel their members should have the right to abuse one another and the eco-system will self-regulate. Yet, is this lawless and uncivil atmosphere the way communities naturally evolve?  Or do communities end up that way because the community managers lack a clear plan for managing their...

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